Refund & Returns Policy

We are committed to providing high-quality smart toilets and excellent service. Please read our return and refund policy carefully before making a purchase.

1. Damaged or Faulty Items
If you receive a damaged, faulty, or incorrect product, please notify us within 48 hours of delivery with photos as proof.

Resolution options:
Replacement at no extra cost.
Full refund if a replacement is not available.
2. 1-Year Warranty & Repairs
Our smart toilets come with a 1-year manufacturer warranty covering defects in materials and workmanship.
If your product develops a fault within the warranty period, contact us for repair or replacement options.
Warranty exclusions:
Damage caused by misuse, improper installation (unless installed by our technicians), or external factors.
Normal wear and tear.
3. Refund Processing
Approved refunds will be processed within 5-10 business days via the original payment method.
Shipping costs are non-refundable unless the return is due to our error.
4. Non-Returnable Items
The following items are not eligible for return or refund:

Used or installed smart toilets.
Products not in their original condition or missing parts.
Returns due to change of mind.
5. Contact Us
For any refund or return inquiries, please reach out to us:

📞 Phone: 0466 811 865
📧 Email: info@bathtec.com.au